FAQ

Let us answer your questions

  • We offer a drone tour so you can take a look anytime!
    In-person tours are by appointment only and scheduled after we confirm availability for your dates—we don’t want you to fall in love if we’re already full.

    To check dates, call, email, or fill out our form. Don’t forget to bring your dog for the tour!

  • The interview helps us get to know your dog and ensures they're comfortable with us and their surroundings.
    It’s quick (about 10 minutes) and helps nervous dogs feel more at home during their stay.

  • Book online using the BOOK NOW button or download the Gingr for Pet Parents app.
    Use invite code: 145150.

  • We understand things come up, but last-minute cancellations are tough to fill.

    Fees apply based on notice:

    • 14+ days: No charge

    • 7–14 days: $80

    • 1–7 days: $100

    • Less than 24 hours: $250

    No-call/no-show: Full reservation charge

  • Dogs must be up to date on:

    • Rabies

    • DHLPP/DHPP

    • Bordetella

    Vaccines must be administered at least 10 days before boarding, and vet records must include expiration dates.
    Dogs over 1 year old must be spayed or neutered.

  • 📍195 Toms Run Road, Pittsburgh, PA 15237
    GPS can be tricky—make sure to:

    • Turn onto Roosevelt Road, then right onto Toms Run Road

    • Do not use O’Neill Lane

    When the pavement ends, keep going—you’re almost here!

  • Yes. Please pack your dog’s food in an airtight container (no need to pre-bag meals). We aim to reduce plastic waste!

  • Yes! You can bring anything your dog uses at home—blankets, beds, toys, or even a t-shirt. Please label all items with your dog’s name. No feather pillows, please.

  • Yes, we recommend a monthly flea/tick treatment before your dog’s stay.

  • Drop-off/pick-up is by appointment only during:

    • 8:30–10:00 AM

    • 4:30–6:30 PM

    • Our office is closed from 12:00 - 4:00

    • $80/night per dog

    • $136/night for 2 dogs in the same suite
      Our rates are all-inclusive: playtime, treats, love, and care are included.

  • Yes! Our large suites comfortably fit multiple dogs and include indoor/outdoor space. Even three golden retrievers will have room to spare!

  • Absolutely! We post photos and videos on Instagram and Facebook stories daily (except Sundays). You're also welcome to call or message us directly.

  • We have 16 suites and usually host 10–20 dogs, depending on how many are from the same family.

  • Our cameras are for internal use only, to ensure the safety of all dogs and staff.

  • We’ll always contact you first and try to use your regular vet. If unavailable, we may use the Vetster app or, for emergencies, Blue Pearl/PVSEC, which is just 3 miles away.

ONLINE BOOKING